SERVICE TERMS / EFFECTIVE 24 AUGUST 2026
Clear terms for one practical service.
These terms apply to the Midlife Health Reset supplied by John Loschiavo trading as Midlife Systems, ABN 56 536 078 003.
What you are purchasing
The Midlife Health Reset costs AUD $250 and includes one 60-minute online working session, a concise one-page 14-Day Reset Plan delivered within two business days after the session, and one brief email check-in approximately seven days later.
Scope and suitability
Midlife Systems provides general wellbeing education, self-reflection and habit-design support. It is not occupational therapy, medical advice, diagnosis, treatment, rehabilitation, exercise programming, nutrition therapy, pathology interpretation, crisis support or an emergency service. It does not replace care from your GP or another qualified health professional.
You remain responsible for deciding whether and how to act. If a symptom, injury, medication, health condition, pregnancy, surgery, food, alcohol, exercise or sleep issue is medically significant or uncertain, seek advice from an appropriate qualified professional before changing your routine.
Payment and scheduling
Payment is made securely through Stripe in Australian dollars. A receipt is issued electronically. John will email you within one business day after payment to arrange a mutually suitable session time. Paying does not guarantee a particular date or time.
Cancellations, rescheduling and refunds
You may cancel for a full refund, or reschedule without charge, by emailing at least 24 hours before the agreed session time. For a cancellation, missed session or rescheduling request within 24 hours, Midlife Systems may retain the fee or offer one alternative time, taking the circumstances into account. If Midlife Systems cancels and a suitable replacement cannot be agreed, you receive a full refund.
Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
Plan-in-Hand Guarantee
If the session ends without a clear written 14-day plan you understand and believe is realistic, Midlife Systems will provide a short clarification session at no charge until the plan is complete. This guarantee is about clarity and completion, not a promised health or behaviour outcome.
Your information
The Privacy Notice explains how information is handled. Please do not send medical records, pathology results, medication lists, detailed diagnoses or injury photographs. Share only the minimum information needed to describe the behaviour, routine or practical constraint you want to work on.
Complaints and the Victorian Code
Raise a concern first by emailing john@midlifesystems.com.au. John will acknowledge it promptly and aim to respond within 30 days. You can also contact the Victorian Health Complaints Commissioner.
Read the General Code of Conduct for general health service providers and information about making a complaint.
Contact
John Loschiavo trading as Midlife Systems
ABN 56 536 078 003
john@midlifesystems.com.au